 
NVQ Level 2 in Customer Service
This course is FREE on the Train to Gain contract
The Customer Service NVQ Level 2 is designed to teach
people how to offer the best service possible to their customers. Each
module is based upon the National Occupational Standards in Customer
Services at Levels 1, 2, 3, and 4 as defined by the Institute of Customer
Services (ICS) in collaboration with employers.
This course examines a number of areas:
· Customers within the company
· Customers purchasing from outside the company
· Changing internal systems to benefit the customer service
· Changing the culture of the organisation to improve customer
service
· Identifying opportunities to effect change in customer service
· Candidates will achieve a competence against ICS standards
Course overview
This online course uses text, audio, graphics, case studies and interactive
exercises to help Learners evaluate and improve their customer skills.
Learners can complete the course in their own time and at their own
pace, but it should take a Learner approximately 7 hours to complete
the entire online section in a single sitting. The extra activities
should take another 8 hours of study time
There are seven modules - all carried out on-line - to
study before completing a questionnaire designed to demonstrate your
knowledge.
NVQ Level 3 in Customer Service
To complete this course you will have to complete three mandatory units focused on your customer services role and six optional units out of a chioce of fourteen, including:
- Development and improvement
- Handling problems
- Delivery
- Impression and Image
- Giving Customers a positive impression of yourself and your organisation
- Going the extra mile in Customer Services
- Delivering reliable Customer Services
- Recognising and dealing with Customer queries, requests and problems
- Developing personal performance through delivering Customer Services
- Promoting additional products and services to customers
- Living up to the customer service promise
- Making Customer Service personal
- Resolving Customer Service Problems
- Developing Customer Relationships
What next?
Once a Learner has completed the course, they can move on to other learndirect
courses relating to customer service, sales, personal development and
productivity. A resources section within the course provides information
on key topic area and links to websites that Learners can visit to find
additional information.
How do I enrol?
Book online, walk into our Training Centre, click here for details of our locations or phone: 020 7247 2428 and we will organise funding for you. As the course is based at your workplace, there are no fixed start dates and so you can start whenever you are ready.
What other National Vocational Qualifications can I do at BEST Computer Training?
We offer a range of NVQ courses:
Along the way if there is a skill gap in your Literacy or Numeracy,
we can help you bridge that too, under the Train to Gain contract.
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